Shipping policy

Shipping Policy

Last Updated: July 26, 2026

Thank you for shopping with AUREVO Home. We are committed to providing a smooth and reliable shipping experience. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or major holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping Times

Estimated delivery times are as follows:

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • United Kingdom: 7–15 business days
  • Australia: 8–18 business days
  • International: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

Delays

While we work hard to ensure timely delivery, shipping delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High order volumes
  • Other circumstances beyond our control

We appreciate your patience and understanding if delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, AUREVO Home cannot guarantee replacement or reimbursement.

Lost or Stolen Packages

If your tracking indicates that your package has been delivered but you have not received it, please:

  • Check around your delivery location.
  • Ask neighbors or household members.
  • Contact the shipping carrier.

If you still need assistance, contact us and we will do our best to help resolve the issue.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping packaging

We will review your claim and work toward an appropriate resolution as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: support@aurevohome.com

We strive to respond to all inquiries within 24–48 business hours.